Privacy Policy

1. Who We Are

Repair Alliance is a phone, computer, and electronics repair shop at 153 Perth Rd, Dundee DD2 1AR. When we say “we”, “us”, or “our” in this policy, we mean Repair Alliance.

2. What Information We Collect

• Your name and contact details (phone number, email address) when you bring in a device for repair
• Details about your device and the fault you have described
• Payment information when you pay for a repair or purchase
• Your email address if you sign up for our newsletter
• Basic website usage data through cookies (see section 6)

3. How We Use Your Information

• To carry out repairs and contact you about the status of your device
• To process payments
• To send you updates if you have signed up for our newsletter
• To improve our website and services
• We will never sell, rent, or share your personal information with third parties for marketing purposes

4. How Long We Keep Your Information

We keep repair records for the duration of your warranty period (90 days) plus a reasonable period afterwards for our records. If you ask us to delete your information, we will do so unless we are legally required to keep it. Newsletter subscribers can unsubscribe at any time.

5. Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your personal information
• Withdraw consent for marketing communications at any time
• To exercise any of these rights, contact us using the details below

6. Cookies

Our website uses essential cookies to function properly. We also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings or using our cookie consent banner.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Device data is treated with the same care as if it were our own.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact

If you have questions about this policy or want to exercise your data rights, contact us: