A PS5 Slim came in from a family near the ODEON cinema in the Whitfield part of town. Story was the kind we hear a few times a month. Picture had cut out, no display when plugged in, console seemed to boot fine from the fan noise and the indicator light, but nothing on the telly. They had tried different HDMI cables and a different TV before coming to us. That is usually the diagnosis right there. If the cable swap and the TV swap both fail, the issue is the HDMI port on the console itself, not the lead and not the screen.
We opened it up to confirm and found a bonus problem. The cooling fan and the shroud round it had a thick layer of dust built up over the time the console had been in service. That is not what caused the HDMI fault, but it does push thermals up and make everything inside work harder than it should. Worth tackling at the same time while we had it apart.
To replace an HDMI port on a PS5 Slim you have to strip it right down. Back cover off, fans and cooling shroud lifted out, the EMI shielding peeled back, then the logic board itself comes out of the chassis. With the board on the bench and the HDMI port closely inspected, the fault was obvious. The pins inside the female socket on the old port were bent flat against the rear wall of the connector, a classic sign of someone catching the cable when reaching round the back of a TV stand. Easily done, nobody's fault.
The replacement is a board-level micro-solder job. The damaged port was lifted off the board with hot air, the pad area cleaned up, then the new port was lined up and soldered back in under the microscope. Slow work because the pads are tiny and the through-hole pins on the port casing need to seat clean. With the new port in place, the board went back into the chassis, the fan and the shroud got a proper clean, the cooling stack was reseated with fresh thermal paste, and everything went back together.
Powered up on the bench with a new HDMI cable and a test display. Picture came up clean, console booted to the dashboard, no flicker, no input lag. Customer back to gaming the same day.
If your PS5 has stopped putting out a picture and a cable swap has not fixed it, it is almost always the HDMI port on the console. It is a fixable job, you do not need a new PS5. Drop it in and we will take a look.
Need the same repair? See our full PlayStation Repair Dundee service for pricing and what's covered.
